Universal Fine Print
Rules for All Merchant Offers Purchased through Indulge Mall (These rules apply unless the Voucher Fine Print states or law requires otherwise) These restrictions apply to all vouchers, unless specifically contradicted in the Fine Print.
- Voucher cannot be used after date of expiry. (Indicated on the voucher under “Valid until”)
- Voucher is deemed void in case of no-show once booking is confirmed
- One Voucher is valid for one person only, unless otherwise stated. No duplicate use of Voucher is allowed.
- Not valid with other promotions and discounts
- Voucher must be fully utilized in one visit unless otherwise stated. For multi session vouchers, Voucher is considered redeemed upon first session. Unused portions of the Vouchers are non-refundable and non-exchangeable for other services or cash.
- Some vouchers may be subjected to age restrictions, or may not be suitable for customers with specific medical conditions (This will be stated in the Fine Print, please consult the merchant in case of doubt)
- No Top Ups are required unless specified in the Fine Print
- Neither Indulge Mall nor the Merchant is responsible for lost or stolen Vouchers.
- Images are purely for illustration purpose only
When Buying Indulge Mall Goods
- No refund, exchange of color, type, size or for other items (same value or not) or cash is allowed upon confirmation of purchase
- It is customer’s responsibility to enter the correct address details for delivery if required.
- Indulge Mall does not guarantee the delivery if the address is entered incorrectly and the
address is provided to Indulge Mall or the Merchant after the purchase of the voucher
- Delivery times are estimated and not guaranteed, unless differently specified in the voucher Fine Print
- For products under warranty, please refer to the Fine Print section under “Warranty Instructions” if received item is faulty.
- Indulge Mall Merchant does not provide onsite warranty unless stated otherwise in the
fine print.
When Buying Indulge Mall Getaways
- "2 Indulge Vouchers per room, based on double occupancy" indicates that 2 Indulge Mall Vouchers are required to book 1 room.
- Getaways Vouchers are non-transferrable, may not be sold, auctioned, or bartered, and have no value once the Voucher is expired.
- Note that taxes for Getaways Vouchers differ on a per voucher basis. For more info, please look under the "General Fine Print" section
- Getaways Vouchers excludes any other traveller’s costs including, without limitation, travel insurance, incidentals, service charges, gratuities or expenses due to special requests or add-ons unless otherwise specified
- Indulge Mall does not facilitate and is not liable for any special requests, which may be accommodated directly with the Merchant prior to check-in at the Merchant’s discretion.
- Amendments to travelling details are at the discretion of the Merchant.
- No cancellations allowed upon confirmation of booking
- All booking are subject to availability.
- As a licensing condition of the Singapore Tourism Board, for vouchers with a price equal or above S$ 500, Indulge Mall suggests travelers to consider purchasing a travel insurance
(a) against any failure or disruption in our provision of the travel product arising out of any insolvency on our part; and
(b) in favor of all travelers for whom the payment or deposit is to be made.
