On our customer’s end, it is important you enter that you enter the correct delivery address when prompted upon redemption. Other than that, shipping and delivery of goods will be done and coordinated by us and our partners.
Due to high demand from featuring a deal, we advise you to book your reservations as soon as voucher is purchased to avoid chances of all dates being sold out.
If the voucher has not expired yet but there are no bookings available, please contact our Customer Care Service Team by clicking on the 'I still need help' button and we will contact you.
For every Indulge voucher, the validity date varies and it is compulsory that you redeem your code before the expiration date for the merchant to be able to process your voucher. If you still find yourself in a strenuousness situation regarding your voucher, you can click on the option “I still need help”. It is also very crucial you seek help prior to the date of expiry.For every Indulge voucher, the validity date varies and it is compulsory that you redeem your code before the expiration date for the merchant to be able to process your voucher. If you still find yourself in a strenuousness situation regarding your voucher, you can click on the option “I still need help”. It is also very crucial you seek help prior to the date of expiry.
For every Indulge voucher, there will be a code attached to it, which should be used for redemption purposes. On your indulge voucher, it will also be stated the redemption start date and end date. It will also state any timing restrictions, if requested by our partner.
We also encourage that you be wary of the code you key in space provided. Please be sure to check for any errors E.g. (spelling, keying in an alphabet or number more that required.) You can avoid to be caught in situations like this by copying and pasting the codes directly from your voucher to the website, to avoid any possible typing error.
If the problem still persists, it may be that the code is invalid. This unfortunate encounter may sometimes occur because the code was not registered with our partner’s database when it was first activated.
To resolve the issue, please contact our partner’s directly and inform them about the issue that you are encountering, so that they can have your code reset. You can find the contact details of the business on the voucher.
Sometimes after an Indulge voucher is launched on our website, you may not be able to get the dates you require due to the high response for a particular voucher deal. This is why it highly advisable that you reserve/book your dates as early as possible.
However, you would find yourself having other reasons as to why you would like to cancel your Indulge vouchers, you can contact us via selecting the “I still need help option”.
You should use your voucher before the expiration date and on your reserved dates if necessary to avoid any troubles in future.
Within the date and time restrictions, you would normally be able to use your voucher during the merchant’s operational hours. There sometimes maybe some hindrance in this process, especially with businesses that are overwhelmed at a certain period. It is always important that you read through the fine print thoroughly to be noted of any special restrictions.
Your Indulge Mall orders are all located and collated in your Indulge Mall account under the 'My Orders’ tab. If your order is not listed in your account and you have received a bank statement that indicates you have been charged for the purchase, the voucher may have been purchased accidentally on a separate account. This may happen if other log in and use Indulge Mall on the same computer as you. Please contact us at our customer service assistance regarding this issue.
To locate your Indulge vouchers, sign in and click on your username on the upper right corner of the dashboard page to access My Indulges. If you are using the mobile application, click Menu, then My Indulges. From there, you will be able to view and print all of your Indulge vouchers.
Click on “View Voucher“ next to the Indulge voucher that you would be using. This will display your voucher details. You would then see instructions for using your voucher in the fine print section. Please do take note that the items sold by Indulge Mall Goods Partners are directly sent to your delivery
Proceed to website "Indulge Mall" to download and view your voucher or pull it up on the mobile application.
The instructions will be listed in the fine print of your voucher or under "Instructions" when viewing the voucher on the mobile application
