If you realize that you have input an incorrect delivery address, we are unfortunately unable to amend this once the order has been placed. If your order was not received by anyone, it will be returned to sender who will let us know. We will then inform you and make changes.

We offer warranty and exchange for most products. Please kindly refer to the fine print of your voucher for the merchant's contact details for methods of return.

If    there    is    no    warranty    being    offered, please    kindly    contact   us    at feedback@indulgemall.com and we will be willing to assist you. Please attach a photo proving the missing part of the package received when sending us an email.

We offer warranty and exchange for most products. Please kindly refer to the fine print of your voucher for the merchant's contact details for methods of return.

If there is no warranty being offered, please kindly contact us at feedback@indulgemall.com and we will be willing to assist you. Please attach a photo proving the wrong item received when sending us an email.

Once we are informed that your return has been received by the merchant we will process the refund within 14 days and send you a confirmation email. You can also view the status of your refund at any time in your account.

To check the status of your refund

1.            Go to “My Indulges” in your account

2.            View the relevant order. The refund status is displayed under the voucher status.