Available within 7 days after you have received items.
There're 2 types of return.
- Direct shipping by buyer : Buyer need to send item to seller's return address.
- Pickup by seller(Qxpress) : Pickup driver visits buyer address to collect return parcel after seller's confirmation.
Return delivery fees vary depending on the reason.
- Cancel order/Change option : Buyer will be charged
- Defected/Shortage/Wrong item : Seller will be charged.
The following criteria must be met for the Return/Exchange to be considered:
- Items in new condition
- Complete (Free Gifts, Accessories)
- Tags & Labels are intact
- Seals on item have to be intact and unopened
- Items must be in a re-sellable condition